Shop For Dora the Explorer 3-Wheeled Scooter

This is a very cute scooter, and my 3 year old loved it...until the rear axle broke about 6-8 months into owning it.

The rear axle is secured into the frame by two plastic parts that both seal the rear frame cross-piece and center the axle in the rear cross-piece. My daughter is quite small for her age (4.5 now, probably no more than 30 pounds). After a few bumps, stops, and such, one of these plastic pieces broke (the "stem" that surrounded the axle broke out of the "cap" that surrounded the rear cross-piece).

I thought, "no big deal...I'll just call the company and buy some replacement parts, and have it up and running in no time." This, however, was NOT to be.

I called the company identified on the sticker on the bottom of the scooter, Bravo Sports ([...]) at the number specified for customer service ([...]). I followed the prompts/options for replacement parts and spoke to someone there and we had the following conversation:

Her: I'm sorry, we sold that scooter as a "complete item" to retailers and, as such, we don't stock or make available replacement parts for it. We have a number of *smaller items* that we do this with.

Me: So, how is a consumer supposed to find out if there are replacement parts available or not for one of your products before they buy it?

Her: Maybe you could call the company and inquire about it before you buy the item?

Me: So, you have some products you support, and others that you don't, and the only way to find out is to call you BEFORE one buys your products?

Her: Yes.

Pretty awesome customer retention policy. I will never buy another product from this company again. EVER.

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